Terms and Conditions
Last updated: 2nd September 2026
WEBSITE & ONLINE STORE | JERSEY
These Terms apply when you use www.tlchome.co or place an order through website checkout. TLC’s website includes a Product Catalogue. A listed product may be offered through Flexx Buy, Flexx Term, both or neither through checkout. Products and services supplied under an accepted TLC Quote are governed by our separate Quoted Sales, Services & Projects Terms.
About TLC Home
TLC Home is the trading name of Walabout Limited, Jersey company number 60667. Our registered office is Le Douet, La Grande Route de St Jean, St John, Jersey JE3 4FN. Our Studio and customer-contact address is 6 Horizon South, Rue de L'etau, St Helier, Jersey JE2 3ET. Contact us on +44 (0)1534 867067 or hello@tlchome.co, quoting your order number where possible.
HOW THESE TERMS WORK
How these terms work
The General Online Terms apply to every website checkout order. Flexx Buy applies to outright purchases. Flexx Term applies where furniture is supplied for an agreed fixed period and remains TLC property. The product page and checkout will clearly identify the option you select. Website-use provisions apply whenever you browse or interact with the site.
The product page, basket and checkout record the items, term, price, delivery or collection charges and other order-specific details. If they conflict with these Terms, the order-specific information prevails for that matter, but nothing removes a right that cannot lawfully be excluded.
01 | WEBSITE USE
Website use
1.1 Access and permitted use
You may use the website for lawful personal or business purposes connected with considering or purchasing TLC products and services. You must not misuse the site, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it unreasonably, or use its content or contact facilities for fraud, spam or unlawful activity.
We may suspend access where reasonably necessary for security, maintenance or misuse. We do not promise uninterrupted availability, but this does not affect an order already formed or any mandatory right.
1.2 Website information
We take reasonable care with website information, but editorial and general design content is not property-specific professional advice. Product availability, specifications and prices may change before an order is confirmed. Historical articles may not reflect current products or law.
1.3 Accounts and information
If you create an account, keep your sign-in details secure and tell us promptly of suspected misuse. You must provide accurate, current billing, delivery and contact information and update it where necessary. You are responsible for activity authorised through your account, but not for activity caused by TLC or a failure in our systems.
1.4 Third-party services and links
The website may use or link to services provided by Shopify, payment providers, social-media platforms or other third parties. Their own terms and privacy notices apply to their services. A link does not mean TLC controls or endorses all third-party content. TLC remains responsible for its own obligations to you under an order.
02 | GENERAL ONLINE TERMS
General online terms
2.1 Who “we” and “you” mean
‘TLC’, ‘TLC Home’, ‘we’, ‘us’ and ‘our’ mean Walabout Limited trading as TLC Home. ‘You’ and ‘your’ mean the person placing the order. You must be at least 18 and have legal capacity to order. If you order for another person or property, you confirm your authority to do so.
2.2 Jersey-only checkout and Product Catalogue
Website checkout is currently available only for delivery to an address in Jersey. The Product Catalogue may include ready-to-deliver, pre-loved, ex-display, refurbished and other available stock. Only products deliberately configured for checkout can be ordered online. A listed product may be offered for outright purchase through Flexx Buy, for a fixed period through Flexx Term, through both options or through neither option. The product page and checkout will identify the selected option when ordering is available. We may decline or cancel an order using an unsupported delivery address and will release or refund any payment taken.
2.3 How an online agreement is formed
The website lets you check and correct your basket before placing an order. Your order is an offer to purchase the selected items or, for Flexx Term, to receive them for the selected fixed period. An automated acknowledgement confirms receipt but does not accept the order. The agreement is formed when we send an order confirmation.
We may decline an order before confirmation if an item is unavailable, payment is not authorised, the delivery address is unsupported, quantity restrictions apply, we reasonably suspect fraud or resale activity, or a price or description contains an obvious error. We will promptly release or refund any payment taken for a declined order.
Orders accepted through a TLC Quote are not website orders and use the separate Terms identified on that Quote.
2.4 Prices and payment
All prices are in pounds sterling. Before you order, checkout will show the total amount payable, including any applicable GST and delivery, collection or optional service charges. Payment is processed by the provider identified at checkout. We do not store full payment-card details unless the payment provider makes a compliant facility available to us.
For recurring Flexx Term payments, clause 5.3 also applies. We may correct an obvious pricing error before accepting an order. If we discover an error after confirmation, we will contact you and will not impose a corrected price without your agreement.
2.5 Order information
Before you place an order, we will provide the product, price, payment, delivery and cancellation information applicable to it. Your order confirmation will identify the version of these Terms that applies. Where you have a right to cancel, we will also provide the applicable cancellation and returns information in a form you can keep.
2.6 Availability and substitutions
Products remain subject to availability until confirmation. We will not substitute a materially different item without your agreement. If we cannot supply an accepted item, we will contact you and provide the remedy required by law, which may include cancellation and a refund.
2.7 Delivery timing
The product page, checkout or order confirmation will state the expected delivery arrangement. We will tell you if there is a material delay and, where applicable, offer a revised delivery arrangement or the right to cancel the affected order and receive a refund.
03 | FLEXX BUY
Flexx Buy
Flexx Buy is the outright purchase of goods through website checkout. It may include ready-to-deliver, pre-loved, ex-display, refurbished and other available stock. Bespoke, personalised and made-to-order goods are not sold through ordinary website checkout and require a TLC Quote.
3.1 Product information
We describe products carefully, but screen settings, photography and lighting can affect colour. Dimensions are approximate unless stated as exact. Variations in grain, colour, texture and movement of timber, stone, leather and other natural materials are characteristics rather than faults. We will identify material known imperfections on ex-display, pre-loved or refurbished goods.
3.2 Delivery, risk and ownership
We deliver to the Jersey address confirmed in your order. Risk passes when the goods are delivered to you or a person you nominate. Ownership passes when we receive full cleared payment. Our retention of ownership does not permit entry without consent or removal of goods permanently incorporated into property.
3.3 Access and failed delivery
Provide accurate access information and safe, timely access, including details of parking, stairs, lifts, restricted times and unusually difficult routes. If delivery cannot be completed for a reason within your control, a disclosed redelivery or further-visit charge may apply, limited to the reasonable additional cost caused.
3.4 Inspection and damage
Inspect goods when reasonably possible and promptly report missing items, delivery damage or suspected faults. Photographs and notice of visible delivery damage within 48 hours help us investigate but do not affect statutory rights.
04 | ONLINE CANCELLATION AND RETURNS
Online cancellation and returns
This section explains cancellation and return arrangements for eligible online orders. Flexx Term may also involve delivery or collection services; clause 5.2 explains the additional position where you ask us to begin during a cancellation period.
4.1 Your cancellation right
If you are a consumer and the order is a distance contract, you may normally cancel by giving a clear notice in writing or another durable medium. For goods, the usual cancellation period ends seven working days after the day you receive them. Different or extended periods can apply if the prescribed information was not supplied at the required time. The separate cancellation information provided at checkout explains the applicable procedure.
4.2 How to cancel
Email hello@tlchome.co or write to TLC Home, 6 Horizon South, Rue de L'etau, St Helier, Jersey JE2 3ET. Identify yourself, the order and the items cancelled. A cancellation is effective according to the timing rules in Jersey law; you do not need to use particular words.
4.3 Looking after and returning goods
Until eligible goods are restored to us, you must keep possession and take reasonable care of them. You may return them to the TLC Studio by prior arrangement or send them to the address we confirm. If you use your own carrier, package them appropriately and take reasonable measures to prevent loss or damage in transit.
If you cancel because you have changed your mind, you must return the goods to us or make them available for an agreed collection. You are responsible for the direct cost of returning them. If we agree to collect, we will tell you the collection charge or charging basis before arranging collection. This does not apply where the goods are faulty, were supplied as substitutes or the law requires TLC to bear the cost. If you do not return the goods as required and TLC recovers them, any deduction will be limited to the lawful direct recovery cost.
4.4 Refunds after cancellation
We will refund sums due as soon as possible and no later than the period required by Jersey law, normally within 30 days after valid cancellation. Refunds are made to the original payment method unless another lawful method is agreed. Related credit is dealt with as required by law.
4.5 Exceptions
The change-of-mind cancellation right does not apply where the law provides an exception. If an exception applies to a product or service offered online, we will make this clear before you place the order.
05 | FLEXX TERM
Flexx Term
Flexx Term is TLC’s online service through which furniture is supplied for an agreed fixed period in return for the stated fees, with delivery, placement and collection where shown at checkout. The furniture remains TLC property and must be returned or made available for collection at the end of the agreed period. Payments do not contribute towards ownership. Any later purchase is a separate sale that TLC may accept or decline.
5.1 Term, items and charges
The product page and checkout show the selected items, available term, monthly fee, total fixed-term commitment, payment dates, delivery and collection charges, and any optional services. The term begins on delivery and ends on the stated end date. There is no automatic renewal.
5.2 Flexx Term cancellation
Before you place a Flexx Term order, we will provide the applicable cancellation information in a form you can keep. If you ask us to deliver, place or otherwise begin providing the service during a cancellation period, we will ask for any express request or agreement required and explain how starting early affects cancellation. Nothing in this clause removes a statutory right.
5.3 Payments
Checkout shows the initial payment, later payment amounts or calculation, payment dates and fixed term. If you authorise recurring card payments, we will record that authority and identify the provider. Cancelling the card authority stops future card debits but does not cancel the agreement or an amount lawfully due. We may retry a failed payment after reasonable notice. A failed-payment fee applies only if disclosed and limited to reasonable cost.
5.4 Delivery and condition
We agree delivery and collection arrangements in advance. Flexx Term items may be new or professionally refurbished and hygienically cleaned between terms. We will provide a condition record identifying existing marks or wear. Please report an omitted visible issue within 48 hours where reasonably possible; this helps with evidence and does not waive a right relating to a latent issue or TLC breach.
5.5 Care and permitted use
The items remain TLC property. From delivery until collection or confirmed ownership transfer, take reasonable care, use them only at the agreed Jersey property and do not sell, sublet, dispose of, alter, reupholster or move them elsewhere without written agreement.
5.6 Insurance
Throughout the agreed period, you must keep the items covered under your home contents insurance or another suitable policy against accidental damage, theft, fire, escape of water and other usual household risks. You must check that appropriate cover is in place before ordering and provide reasonable evidence of cover if we ask. You are responsible for any policy excess. If you cannot obtain suitable cover, tell us before placing your order, as we may be unable to supply the items through Flexx Term. The applicable insurance value will be stated in your order confirmation or condition record.
Insurance does not reduce your duty to take reasonable care of the items or any responsibility arising under these Terms. It does not make you responsible for fair wear, an inherent or pre-existing defect, or loss or damage caused by TLC.
5.7 Fair wear, damage and loss
Fair wear means gradual signs of ordinary domestic use, such as minor scuffs, light surface marks and normal cushion softening that do not affect function. It does not include stains, burns, tears, pet, impact or water damage, odour, misuse or unauthorised alteration.
Tell us immediately of loss, theft or material damage. Where you are responsible, we may charge evidenced cleaning or repair costs or, if repair is uneconomic, reasonable like-for-like replacement loss allowing for age, condition, fair wear, salvage, insurance and other recovery. We will provide a written calculation and will not recover twice. No charge applies to the extent caused by an inherent defect or TLC.
5.8 Early collection
You may ask for collection before the agreed end date. Unless a statutory cancellation or fault right applies, the fixed-term fees remain payable because the items were reserved for the full term. Early collection creates no purchase credit or entitlement.
5.9 End of term
Before the end date, make the items available for collection or ask whether TLC will offer a separate sale Quote or fixed-term extension. TLC may accept or decline either request. An extension exists only when its term and price are agreed in writing.
If suitable collection access is not provided after reasonable notice, a disclosed pro-rata holdover charge based on the last monthly fee may apply only while you retain the items. It stops when TLC collects or could reasonably have collected after suitable access. Any failed-collection charge is limited to the reasonable additional cost caused. These charges are compensation, not an automatic renewal, and do not duplicate recovery.
5.10 Ending Flexx Term for breach
We may give written notice ending Flexx Term for a material breach, including an undisputed overdue payment, material misuse, prohibited removal or continuing unsafe access. Where a breach can be remedied, we will first provide a reasonable opportunity. We may suspend use immediately where reasonably necessary for safety. Collection will be arranged with you or pursued lawfully; we may not enter without permission.
5.11 Later purchase and Property Presentation Implementation
You have no contractual right or obligation to buy an item supplied through Flexx Term. A sale occurs only under a separate Website Flexx Buy order or a TLC Studio Flexx Buy Quote accepted by TLC. Website Flexx Buy and Flexx Term orders may supply items for a Property Presentation Implementation, but each order remains a separate online contract. Property Presentation Review credit cannot be applied to a separate Website Flexx Buy or Flexx Term order, and spend under either does not count towards an implementation threshold.
06 | FAULTS AND AFTERCARE
Faults and aftercare
6.1 If something is wrong
Contact us promptly, explain the concern and provide helpful photographs or information. Give us a reasonable opportunity to inspect and put matters right. Except for reasonable urgent action to protect people or property, do not arrange third-party repair, alteration or removal before TLC can assess the issue.
Depending on the circumstances and your legal rights, the appropriate remedy may be completion, adjustment, repair, replacement, repeat performance, price reduction, rescission or refund. Where goods supplied to a consumer do not conform, the Supply of Goods and Services (Jersey) Law 2009 may provide remedies and require TLC to bear necessary repair or replacement costs. Manufacturer warranties are additional and do not limit rights against TLC.
6.2 Product care
Follow supplied care and operating instructions. Protect products from unsuitable cleaning, excessive moisture, heat and prolonged sunlight. Normal natural variation, movement, fading, pilling, nap shading and cushion softening are not faults. Nor is damage from stains, odours, dye transfer, pets, insects, misuse, abnormal humidity, damp, leaks, third-party handling, relocation or unauthorised alteration, unless caused by a TLC defect or failure.
07 | CONTENT, INFORMATION AND PRIVACY
Content, information and privacy
7.1 TLC content
The website, branding, layouts, text, photographs, graphics, video, design work and other content belong to TLC or its licensors. You may view and make reasonable personal use of the site. You may not reproduce, scrape, publish, sell, adapt or commercially exploit content without written permission, except where law permits.
7.2 Reviews and submissions
If you submit a product review, image or comment for publication, you confirm it is accurate, lawful and does not infringe another person’s rights. You give TLC a non-exclusive, royalty-free permission to store, moderate and publish it for the purpose for which it was submitted. We may remove unlawful, misleading, abusive or irrelevant content. We will not use a private customer communication as promotional content without appropriate permission.
7.3 Personal information and cookies
Walabout Limited processes personal information in accordance with the Privacy Notice available on the website. Our Cookie Policy explains the cookies and similar technologies used and the choices available. Payment providers process information under their own notices.
08 | RESPONSIBILITY, COMPLAINTS AND LAW
Responsibility, complaints and law
8.1 Events outside reasonable control
We are not responsible for delay caused by events outside our reasonable control despite reasonable planning, including severe weather, transport disruption, industrial action, government action or utility failure. Supplier failure qualifies only if unavoidable. We will reduce the effect, keep you informed and resume promptly. Your cancellation and refund rights remain available where the law provides them.
8.2 Responsibility for loss
We do not exclude or limit responsibility for death or personal injury caused by negligence, fraud, damage to property caused by our lack of reasonable care and skill, breach of title, description, quality or fitness rights, or any liability that cannot lawfully be limited.
For consumers, we are responsible for reasonably foreseeable loss caused by our breach or lack of reasonable care and skill, but not business loss. We are not responsible to the extent loss is caused by inaccurate information you supplied, unsafe access within your control, unauthorised changes or use outside the agreed purpose, except where TLC should have identified or contributed to the problem.
8.3 Changes to the website and these Terms
We may update the website and these Terms. Changes do not alter an order already formed; the version supplied for that order continues to apply. Material changes affecting future use will be posted with an updated version date.
8.4 Questions, notices and complaints
Send questions, complaints and formal notices, including cancellation notices, to hello@tlchome.co or TLC Home, 6 Horizon South, Rue de L'etau, St Helier, Jersey JE2 3ET. Quote your order number where possible. We may contact you using the details supplied with the order unless you update them.
8.5 Jersey law
Jersey law governs these Terms and each online agreement, and the Jersey courts have jurisdiction, subject to any mandatory consumer right requiring otherwise. Your statutory rights are unaffected.
8.6 If one term cannot be used
If a court or competent authority finds part of a clause invalid or unenforceable, the remainder continues so far as the law allows. A delay in enforcing a right does not waive it.
